Customer Happiness Officer
bij Ambassify in Beringen

Ambassify is the most complete employee engagement platform. Its extensive collection of interactions lets you create your custom employee engagement strategy. All the tools you need, in a single platform, to reduce employee turnover and increase engagement. Employee Engagement. Reinvented.

  • Beringen
  • Werkplek: flexibel
  • Ervaringsniveau: junior

The job

Time to get serious...seriously excited, right!?

Your role in this team

As our Customer Happiness Officer the following tasks will become your responsibility:

  • To be the first point of contact for our customers and provide email, chat, and phone-based support.
  • Manage the ticket lifecycle to ensure all queries are dealt with promptly and effectively. This also means being able to delegate more complex calls to the relevant colleagues in Development or Customer Success.
  • Offer top-of-the-line customer service. A high level of service aptitude and customer empathy is needed to succeed.
  • You will also take an active part in client & internal reporting and testing new features.
  • Furthermore, you will be responsible for documenting known solutions to our Help Center.

What characterizes you?

You’re a proactive and energetic team member who thrives in a culture that promotes ownership, transparency, collaboration, and having fun

What else?

  • Customer Centricity is always on your mind.
  • You have great technical interest and are eager to learn more about the features of our platform and its technicalities.
  • You’re fluent in English and Dutch. Any other language is a plus
  • A first experience with Customer Service is a plus
  • You’re a strong communicator both in written and verbal communication
  • Forward-thinking mentality: the ability to solve immediate issues and anticipate future ones. This goes hand-in-hand with strong analytical and problem-solving skills.
  • Self-starter, initiative-taker, and driven, always ready to offer the best service to our customers
  • You work well under pressure and stressful situations and you thrive when working toward a deadline

What’s in it for you?

In terms of the professional offering, here's a sneak peek of our menu:

  • At Ambassify it does not matter where you work, is it at one of our offices in Beringen or Ghent, in your home office... As long as you get the job done! 😉 Something nice to note is that we have an Officenter office, which means you can make use of the different Officenters in Belgium.
  • Full-time hours
  • Competitive salary
  • Pick your equipment. We’ll set you up with a laptop + monitor combo you want, plus any software you need.
  • Professional development allowance.
  • Group insurance (physical and mental healthcare + retirement plan) by Alan
  • An array of fringe benefits to pick and choose from.

Vermeld als referentie bij je sollicitatie in het subject of je begeleidende brief.

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