Client Success Executive (Internship)
bij novable in Brussel

Novable delivers lists of top-fitting startups in 2 days maximum, to drive innovation, growth, and transformation in your company– using artificial intelligence and human expertise.

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  • Brussel
  • Werkplek: flexibel
  • Ervaringsniveau: stage

Novable, a fast-growing tech startup around technology and innovation, is looking for a client service management intern to delight the customers and ensure an outstanding product experience while enabling the dev and data scientist teams with product feedback and field data.

After an initial onboarding period where you will be introduced to the platform, you will be tasked with supporting the Customer Success Manager. A typical day will take you from checking the product delivery calendar and scheduling and participating in client meetings, to discussing with colleagues from the Product and IT teams about product improvement opportunities for improvement. You will be involved in routine and ad-hoc testing, to confirm bugs, test workarounds, etc.. More long-term projects will aim to improve the customer journey and internal procedures concerning our clients (intra/interdepartmental).

Here are the main tasks that you will be involved with:

Client Success Management

  • Assist in the organization of client onboarding, and daily follow-up activities;
  • Schedule, organize, and co-animate client meetings;
  • Participate in innovation consulting projects;
  • Conceive new or improve existing procedures regarding the customer journey.

Product testing and development

  • Control and validate product release before delivery;
  • Receive customer feedback and transfer it internally
  • Carry out testing campaigns and bug-reporting

Support Product and IT in improving the product

Your profile

The following aspects are important to strive in this internship

  • business literacy, you will be involved in various aspects of the business in general, our clients are active in a very large variety of sectors
  • curiosity, eagerness to learn, discover new companies
  • analytic mindset: you like to analyze and understand the business model of various companies
  • excellent communication skills
  • good command of English (written and spoken)

Vermeld Creativeskills.be als referentie bij je sollicitatie in het subject of je begeleidende brief.

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