Project Manager Marketing

At Telenet, we continuously evolve our product portfolio and underlying systems to ensure customers benefit from the best available solutions for their digital needs in- or outside their home or small business.

This also means that products, pricing models or hardware are regularly phased out or changed, requiring customers to be migrated to our new and improved solutions.

As Project Manager Marketing in the Transformers team, your role is to define and drive the end-to-end go-to-market approach for these mandatory changes—ensuring they are implemented in the best possible way for the customer by being operationally ready, clear to customers, and minimising churn.

Your responsibilities as a Project Manager Marketing

• Own the end-to-end rollout of transformation topics 
  You take full ownership of how mandatory changes (migrations, price adjustments, product stops) are brought to the existing customer base, ensuring strong execution across all touchpoints. 
• Define the go-to-market approach for mandatory changes 
  You determine the best approach to bring these changes to customers—defining channels, journeys and required customer actions and communications. 
• Shape data-driven targeting and approach 
  You define the data strategy, identify required data points and lead segmentation, targeting and positioning to tailor the approach to different customer groups. 
• Translate complexity into execution 
  You convert technical, product and legal constraints into a clear, structured and executable rollout approach. 
• Design and optimise end-to-end customer journeys 
  You collaborate with CX, Customer Operations and Data teams to remove friction, reduce complexity and improve the overall customer experience. 
• Act as central orchestrator across teams 
  You ensure consistent execution by aligning Product, IT, Legal, CRM/Data, Customer Operations and Campaign teams around one clear rollout plan. 
• Drive operational readiness 
  You make sure all involved teams, channels and processes are fully ready before launch. 
• Manage customer and business impact 
  You monitor customer understanding, contact drivers and churn risk, and continuously adjust the approach to keep customers on board despite difficult changes.

Our ideal Project Manager Marketing

• You bring 5–8+ years of experience in project management, from within a marketing, CRM, or customer journey context
• You have strong stakeholder management skills and can align multiple teams in a complex environment
• You are highly structured, pragmatic and execution-driven
• You think in end-to-end customer journeys and operational flows, not just communication
• You have strong focus and attention to detail
• You are comfortable working on less “visible” but business-critical topics
• You understand how execution impacts customer behaviour and retention
• Experience in telecom or large customer environments is a plus
• Fluent in Dutch or French, and English
• Master’s degree or equivalent experience
  

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

• Mobility budget: compose your own mobility plan, you can opt fora company car or alternative mobility solutions
• Meal vouchers and eco vouchers
• Mobile phone, mobile subscription, laptop, and employee discounts
• Collective bonus and individual bonus (aligned with your performance)
• Hospitalization insurance (including an ambulatory plan) and group insurance
• 20 days of paid leave and 12 compensatory days off

We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home. 

What happens after you apply?

Do you see a match with our position as a Project Manager Marketing? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

Vermeld Creativeskills.be als referentie bij je sollicitatie in het subject of je begeleidende brief.

Word jij de nieuwe Project Manager Marketing bij Telenet?

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  Vermeld Creativeskills.be als referentie bij je sollicitatie in het subject of je begeleidende brief.

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