UX Designer - Researcher
at Duke and Grace in the heart of Gent

You love to come up with great ideas but hate the daily commute to Brussels? Have we got the perfect agency for you… Duke & Grace! (no surprise here as this is our job offer)

  • Gent
  • Werkplek: flexibel
  • Ervaringsniveau: senior

At Duke and Grace, we seamlessly combine strategy, creativity and technology. User Experience has a crucial part in this. We're looking for an extra UX Designer - Researcher to strengthen our team. Are you looking for an environment that will help you get to the next level? Read on!

What your future may hold

As a UX Designer - Researcher, you will define the objectives, the purpose and the user experience vision of our clients’ digital platforms, services and products. You’ll work closely together with a multi-disciplinary team of specialists.

You’ll develop a deep insight into the needs of the end users on the one hand and your client's business objectives on the other hand. You’ll identify digital service opportunities (jobs to be done) and help prioritize and translate all findings into a platform concept.

Finally, you help producing the outcome. You’ll stay on top of your outline throughout the process and support your colleagues by stepping in when needed. You’ll visualize your plans with sketches and conceptual flows. For the detailed design and production of all flows and screens, you'll be able to count on skilled UX and UI Designers.

How your working day may look like

  • Uncover user needs through various research methods and translate them into clear user requirements
  • Identify (digital) service opportunities and recommend fitting solutions
  • Facilitate human-centered decision-making by aligning business objectives and user needs, so you can provide value for both. Build a rationale, using data and fact-based insights.
  • Set up workshops to involve stakeholders, guide them through the design validation process and help them prioritize actions based on value and feasibility.
  • Build a feasible roadmap together with other specialists, which aligns the actions of Strategy, UX, Communication and Branding.
  • Visualize and explain solutions by using wireframes, process flows, sitemaps, concept maps …
  • Work out the foundation of the information architecture.
  • Design a UX concept together with a Designer, Copywriter and Creative that simulates the experience you’re going for.
  • Define high-level requirements and provide stewardship for the team that will work on the detailed design and development.
  • Be the UX/CX owner for your clients: cooperate with other specialists and proactively suggest improvements and new opportunities in the long run.
  • Share insights and learnings with your UX peers to keep improving the way we work. For this, we have weekly syncs and 'knowledge sharing labs'.
  • Actively participate in growing and shaping our UX process and methodologies.

Your skillset

  • You have a broad range of experience in UX and some experience with Digital Service Design.
  • You can ensure best practice in information architecture, interaction design and usability.
  • You master common design thinking methodologies and are able to select the right ones according to the project’s needs and requirements.
  • You possess excellent analytical and synthesis skills.
  • You are able to work with popular wireframing or designing tools, such as Figma and Sketch.
  • You have a deep interest in websites, platforms and apps as a communication solution.
  • You are able to work together as a team towards the same goal, while showing respect for each other.
  • You are comfortable talking to clients, presenting ideas and concepts in a convincing way.
  • You have a quick self-starter, proactive attitude.
  • You have good communication and influencing skills through presentations.
  • You possess drive and meticulousness, and have an eye for detail.
  • You have a solution-oriented mindset, you are not afraid to try out new things and have a drive for staying on top of novelties within your domain.
  • You are comfortable working in a fast-moving organization.

About us

You will work in a full-service communication agency that has UX in its core, while being surrounded by other experts. Duke & Grace is a company that focuses on creating tailor-made marketing and communication solutions for Belgian heroes, such as Belfius, Extremis, Helan (Partena) ... You will closely cooperate with these clients to form a deep understanding of their needs. 

You’ll grow beyond your day-to-day experience. We provide the opportunity for peer coaching and personalized education plans. Daily learning opportunities will be within reach as well as the opportunity to attend UX events and conferences of your choice.

And last but not least:

  • We provide great working conditions - just scroll through our social media.
  • You get a market-competitive salary, supplemented with interesting fringe benefits (meal vouchers, eco vouchers, group and hospitalization insurance, a mobile phone with subscription, a Mac with internet allowance and a yearly opportunity for a salary bonus).
  • You have flexible working hours and the possibility to work from home.
  • You have six days off work per year, pursuant to the Reduction of Working Hours Act. So, you have a 39-hour workweek.

Sounds interesting? Well, what are you waiting for?

When applying be sure to reference Creativeskills.be in the subject or body of your email.

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