Service Designer
at Clockwork in Mechelen

Clockwork Clockwork is the service design agency of the Ordina Group. We help our customers to innovate their business and optimise digital services and products. We combine a design thinking mindset with UX and service design techniques in a value-driven process. Our work typically leads to continuous benefits in terms of competitive advantage, customer satisfaction, productivity gains & employee engagement.

  • Since 1973
  • Number of employees 700
  • Industry Informatie
    Technologie
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Clockwork, the service design agency of the Ordina Group, is looking for a service designer to join the team.

As Service Designer, you'll be doing research and taking concepts forward to design and implement services in a variety of settings. You’re a strong believer of design thinking and human-centered design as a source of inspiration to solve complex problems. Furthermore, you always try to find the perfect balance between business & user’s needs in order for our clients to create or maintain sustainable & competitive products and services.

When applying, please upload your CV, cover letter, and relevant work samples. In your cover letter, please describe an example of service design that is inspirational to you.

Who are we looking for?

  • 3+ years of relevant professional experience, preferably in an consultancy environment.
  • You launched, ran, or scaled a service or a business and have a compelling portfolio to prove it.
  • You approach things systemically and can zoom out to see the big picture, then dive back in to nail the important details. As such, you distill business, customer and partner constraints into digestible components.
  • You design both for the target user experience as clients’ objectives and support partners to iterate, test and scale new service designs.
  • You're passionate about growing people-first services. From value proposition to business objectives to customer experience.
  • You feel comfortable interacting with people in different settings: from interviews in the field to workshops with boardroom executives.
  • You can present and envision concepts & ideas to team members and clients. You use a diverse set of methods & tools to illustrate all the components, functionalities and interactions.
  • Deep expertise in design thinking/human-centered design.
  • A mentor for less experienced team members to go to for advice
  • Someone who can support the team in crafting a project approach & execution strategy

What we offer

  • An attractive salary with a large number of fringe benefits like a company car, group and hospitalization insurance, reimbursement of expenses, meal vouchers, …
  • Being part of the Ordina group provides unique opportunities in challenging environments, where our work can make a real difference to people’s lives.
  • Growth prospects: your knowledge remains cutting edge by participating in workshops, trainings and conferences
  • Great colleagues who are down-to-earth, open to new ideas and initiatives but also love to have some fun. We’re all about the people!

When applying be sure to reference Creativeskills.be in the subject or body of your email.

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Het dichtstbijzijnde treinstation Mechelen-Nekkerspoel ligt op 3,49 km van Clockwork  

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