Community Marketer
at Citizenlab in the heart of Brussel

CitizenLab is a Brussels-based social impact scale-up that aims to improve democracy for the digital era. The SaaS platform is already being used by 125 cities and municipalities in 8 different countries, facilitating two-way communication between local governments and its citizens. Since it was founded in 2015, CitizenLab gave 250.000 citizens a direct voice in local politics and got recognized as 'Best Social Impact Startup in Europe'. After recently having raised a significant funding round, CitizenLab is looking for mission-driven talent to join on its mission to have 2,5 million citizens actively participate via its e-democracy platforms in cities all over the world.

  • Brussel
  • Werkplek: kantoorjob
  • Ervaringsniveau: medior

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in? 
You have come to the right place.

CitizenLab, a social impact scale-up with its HQ in Brussels, aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 230 cities and municipalities in +10 different countries, facilitating two-way communication between governments and their citizens. Since it was founded in 2015, CitizenLab gave +500,000 citizens a direct voice in local politics and got recognized as 'Best Social Impact Startup in Europe'. CitizenLab is looking for purpose-driven talent to join us on our mission to have +2.5 million citizens actively participate via its e-democracy platforms in cities across the globe.

Community Marketer at CitizenLab

As our Community / Content Marketer, you will help us grow our community of engaged citizens and partners, increase the visibility of our brand internationally and share our knowledge with governments and the Civic Tech sector. You will play a key role at the intersection of different teams (Marketing, Government Success and Product).

Main responsibilities:

  • Working closely with the senior content strategist to define and execute CitizenLab’s content strategy;
  • Managing our social media channels and monthly newsletters;
  • Creating creative content for our community (clients and partners), and finding channels to distribute them (jointly with our digital marketeer and our senior content strategist). This includes case studies but also government interviews, partner content, impact stories, community emails...
  • Identifying relevant opportunities for CitizenLab to share our expertise in the Civic Tech space (call for case studies, conferences…);
  • Working closely with our Digital Marketing Manager to create and execute innovative campaigns;
  • Working closely with our GovSuccess team to share best practices with our clients to help them maximise engagement on their platform;
  • Using our internal knowledge and our partners’ expertise, develop content & tools to help governments mobilise citizens.

What do we expect from you?

You like working in a small and agile team with a strong bias for action—we ideate, we experiment, we learn. You are curious, open-minded, and you proactively search for new insights in the field of digital democracy. Besides, you are eager to learn quickly and recognise yourself in the following profile:

  • Demonstrable experience in marketing and communications, ideally with experience in the public sector or in non-profits;
  • Demonstrable experience working on communication campaigns;
  • Good knowledge of social media and email tools;
  • Ability to communicate complex information in a clear and engaging way to a non-technical audience;
  • Excellent writing skills (if you can, please include links to writing samples in your cover letter);
  • Autonomy and flexibility;
  • Great interpersonal skills;
  • Native or very proficient in English and Dutch. Other European languages are a plus.

Eagerness to learn, talent, and enthusiasm are more important than ticking the boxes though. Even if not all desired requirements are met, but you're very excited about the role, we want to hear from you.

What can you expect from us?

  • Unlock your full potential and have a social impact at scale. We're daily working with +230 governments to connect them to their citizens.
  • Become a key factor in our rapid transition from startup to a scaleup (50 employees).
  • Work in a fast-paced, collaborative and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by the leadership.
  • Be part of our dynamic, international team. We organise many team activities and afterworks (when possible). We are as serious about our work in digital democracy, as about having fun on our journey together.
  • Informal work vibe with open communication and full transparency on results.
  • Participate in inspiring team lunches, our company book club, bi-quarterly strategic town halls, bi-yearly off-site team retreats.
  • Work 10% of your time on personal projects and self-development for the long run. We’re growing fast together, both collectively and individually.
  • Receive a competitive salary package, incl. perks such as 26 paid holidays, training budget, well-being budget, collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

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