Technical Writer & Trainer
at Smappee in Harelbeke

Smappee is an award-winning global cleantech company that aims to save its customers energy and money by reducing energy consumption and improving energy efficiency. The company was founded by Stefan Grosjean and Hans Delabie in 2012 and is currently managed by Stefan Grosjean as CEO. The company is headquartered in a new energy neutral cleantech hub ‘Snowball’ in Harelbeke (Belgium). Smappee also has 5 local representations in Australia, the US, the Middle East, the UK and South Africa to service key markets locally. Smappee’s future-proof energy monitoring system uses state-of-the-art technology to analyse the real-time use of electricity, solar power, gas and water. The system not only provides a large amount of highly valuable, actionable data down to the appliance level, but also allows users to control their energy flows thanks to tailored automations and compatibility with IoT platforms and services. Smappee’s dynamic load balancing technology even directs energy to EV chargers and battery storage to provide additional efficiency and optimized self-sufficiency. Over the past years, the company has grown to be a leading player in its field, offering accurate energy data and multiple control options. Thanks to its low TCO and multiple integration options, Smappee is the perfect match for Energy Service Providers and companies looking for IoT energy technology integrations.

jobtype_copywriting4
  • Harelbeke
  • Werkplek: kantoorjob
  • Ervaringsniveau: medior

Accountabilities.

As a seasoned Technical writer & trainer, you

  • are responsible for the installation and instruction manuals and video’s for the Smappee product range, targeted at a B2B audience. You write and maintain the content and with the help of the marketing team ensure the content in represented in professional documents and files including graphs, illustrations and animations.
  • are responsible for the Smappee Training Academy for our B2B partners. This involves development of the training materials as well as providing training (online or on-site). The Academy includes product training and general training on energy related topics (energy savings, smart charging, self-consumption).
  • contribute to the creation of marketing and sales documentation, eg presentations, application notes, use cases and white papers. This also includes writing or revising FAQs directed at residential and commercial end-consumers and FAQs directed at our B2B partners and internal service desk team.
  • collect user feedback to update and improve technical content.

Profile

  • You are both energy- and tech-savvy.
  • You are able to process technical information and process it in digestible content for different audiences.
  • You love transferring technical knowledge. You have a talent for showing ideas graphically and you have the ability to write and speak clearly in English. Other languages are a plus.
  • Taking ownership, eager to learn, communicative, quality oriented, problem solving and well organized are your key characteristics. Flexibility and being a teamplayer are your strong suits.
  • You have a bachelor degree in ICT or Electronics, a masters diploma in electrical engineering or are equal by experience.

You will work with a team of experienced entrepreneurs creating revolutionary technology. As part of the marketing team, you will work closely with product development, service desk and the international business development team. We offer remuneration according to experience, a great office in a brand new cleantech hub, as well as a job where you can contribute to a better planet!

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