THE Account Manager
at Your Agency* in Waterloo // Ophain

We are a small, agile, curious and passionate team, with a strong expertise in customer behavior and expectations, mastering the engagement and loyalty funnel, bridging added value and creative approaches.


Job purpose

The Account Manager will be responsible for managing key agency accounts.

Through a keen understanding of our clients’ business, this role will build critical consultative relationships with clients, becoming a trusted and valued partner.

 With exceptional problem solving, communication and leadership skills, the Account Manager will lead teams to do great work, while actively seeking ways to grow the agency business.

 The account manager will demonstrate:

  • A similar previous experience in communication agency,
  • A deeply mastering of the digital concepts and evolution
  • An understanding of the consumer journey and the associated touchpoints 


  • Creating and maintaining strong client relationships
  • Accompanying the client in his business challenges with the best efficient and creative approaches
  • Owning point of view development for clients, with an emphasis on advertising, branding, digital, touch points and social marketing channel expertise
  • Collaborating on strategic direction for account and work streams
  • Development of briefs
  • Ensuring the right resources are allocated on account projects through deep collaboration with project management
  • Leadership, clear direction and motivation of team members
  • Developing accurate and thorough Statements of Work.
  • Have a solid understanding of what it takes to get the work done and develop a solid grasp of the impact of changes to scope, responsible and timely communication of changes and issues

Experience and qualifications

  • Min 4 years’ experience in Communication and or Digital agency experience is a must
  • Solid understanding of client business and challenges and consistently look for ways to bring valuable solutions and high level strategic thinking to his/her assigned accounts
  • Ability to probe, identify potential opportunities and begin to develop successful, compelling innovative solutions
  • Excellent (written and verbal) presentation skills
  • Strong client-facing skills and ability to build and maintain long-term relationships with clients
  • Excellent organizational skills, ability to juggle multiple tasks and priorities
  • A sense of curiosity, creative thinking, and an eye toward emerging trends
  • Strong analytical, strategic abilities
  • Creativity, inventiveness, imagination, and vision
  • Natural leadership, decisiveness, excellent management skills
  • Perfect bilingual FR/NL would be the cherry

The am will be an awesome colleague

  • Be positive and a force for good in the team even when faced with difficult problems.
  • Be solutions minded.
  • Remain calm under pressure.
  • Be prepared to muck in on areas outside of your immediate scope. This means sharing resources, helping on other accounts, taking part in pitches or managing internal initiatives.
  • Do not sing too loud.
  • Do what you love and love what you do.

When applying be sure to reference in the subject or body of your email.

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