Customer Success Specialist (French Speaking)
at zapfloor in Antwerpen

Zapfloor is a SaaS platform setting a new benchmark in the industry of serviced office operators. Our platform allows coworking/business center managers to run their business more efficiently and increase internal revenue.

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  • Antwerpen
  • Werkplek: flexibel
  • Ervaringsniveau: junior

Great customer care is the best marketing, right? If you agree and are looking forward to helping customers get the most out of their software, let's join forces. 

At zapfloor, we are building a strong Customer Success Team to accelerate our global growth.

Who are we looking for?

Who you are
Just like us, you’ll put customers first. Customer care is the foundation of the success of zapfloor. You love to help people with the technical aspects of a tool, but also with in-depth structural guidance to make the most out of our software. You have consulting skills and you are driven to find the perfect solution for our customers. You want to get to know our French speaking customers.  

What will you do
As part of our customer success team, you will onboard customers and when they are up and running, you will be able to support them during their journey. You are responsible for helping our customers get the most out of zapfloor.

Requirements

You will be a great fit if you: 

  • Are confident with technology and have an endless love for finding the best solution to help the customer
  • Are fluent in French and English (Dutch is a plus)
  • Have outstanding problem-solving skills and are able to think outside of the box to find the right solutions for our customers
  • Are motivated to increase customer lifetime value
  • Are driven by helping customers achieve their business outcomes through the use of our platform
  • Are able to keep an overview of the workload and have project management skills
  • Can help us build an outstanding product knowledge database and keep it up-to-date
  • Can multitask and work effectively in a high-pressure environment

Perks & Benefits

  • A very competitive salary
  • Choose your favorite zapfloor enabled devices
  • Nice holiday plan
  • Team events & Friday drinks
  • Office challenge games
  • Amazing offices with great views
  • Conferences across the world

Zapfloor is committed to building a team with thriving team members. We welcome them, support them and launch them into new heights. We love to work with people that work hard, are eager to learn and develop themselves on a technical, professional and personal level.

The team

Positive mindset 
Our team shares an upbeat and positive attitude where every idea is welcome. 

Driven
We challenge the status quo, empower each other to improve and see challenges as opportunities to grow and learn from.

Big ideas
Take risks, be creative and have big ideas. The opportunities are in front of us, they’re massive and will require big & bold thinking.

Don’t spend time writing a motivation letter, just send us a mail with work that you’re proud of and we’ll meet each other! Interested? Apply by sending an email to [email protected] 

When applying be sure to reference Creativeskills.be in the subject or body of your email.

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